Service Quality Evaluation

Dear Patient,
To help us improve the quality of our services, we kindly ask you to take a few moments to evaluate your experience at our clinic.

How would you rate the quality of booking your appointment by phone?

Excellent Very Good Good Fair–Poor

Reception Upon Your Arrival at the Clinic

Excellent Very Good Good Fair–Poor

Waiting Time and Waiting Room Comfort

Excellent Very Good Good Fair–Poor

Orthoptist Support (Exams and Guidance)

Excellent Very Good Good Fair–Poor

Reception and Service by Hosts/Staff

Excellent Very Good Good Fair–Poor

Accuracy and Quality of Diagnostic Tests (Topography, OCT, Biometry, etc.)

Excellent Very Good Good Fair–Poor

Doctor Consultation (Clarity, Listening, Professionalism)

Excellent Very Good Good Fair–Poor

Management of Supplementary Examinations (Radiology, Lab Tests, etc.)

Excellent Very Good Good Fair–Poor

Organization and Smoothness of the Care Pathway

Excellent Very Good Good Fair–Poor

Quality of Discharge and Provided Explanations (Prescriptions, Follow-Up, Billing, etc.)

Excellent Very Good Good Fair–Poor

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